Refunds, Terms and Conditions

We glide rain or shine! Ponchos are provided when it rains. In the event of extreme, inclement weather, as predicted by the National Weather Forecast Service, rain checks or rescheduling options are available. We require a minimum of 36 hours advance notice, of your tour’s departure time, for all cancellations and rescheduling (unless canceled by ACGT).

Any tour that is canceled less than 36 hours prior to scheduled departure time is non-refundable and non-transferable. All cancellations must be made either in person or with a customer service representative over the phone. E-mails and voice messages will not be accepted. All cancellations are subject to an 8% processing cancellation fee (unless canceled by ACGT). All contracted private and group tours please defer to your contract for your agreed terms and conditions.

Tours must depart at their scheduled departure time. Guests who do not arrive at least 15 minutes before the scheduled departure time will not be able to participate and forfeit their payment.

Those persons who are under the influence of drugs or alcohol are not permitted to participate and a refund will not be issued. All participants must be at least 12 years old, WEIGHT MORE THEN 100 LBS and less than 260 LBS in accordance with manufacturer recommendations. An adult must accompany anyone under the age of 18 years old. Participants must be able to stand for extended periods of time. All participants must be able to ascend a flight of stairs without assistance. Pregnant women are prohibited from participating in this activity.

Any reservation of 6 or more will be charged a gratuity of 15% upon arrival. Any group of 8 or more that desires to glide together is considered a private tour and is subject to a private tour service charge and gratuity. Please refer to all FAQ's for further stipulations and recommendations.

In the event of park festivals or races, construction, and the like, tours will be adjusted for safety and quality.

We do require all participants sign waivers and release forms absolving ACGT, LLC, all employees of ACGT from any and all litigant and responsibility for any and all injury or damages as you glide at their own risk. Those who refuse to completely fill and sign a release form will not be able to participate and will not be granted a refund. We do provide training and practice.


Absolutely Chicago Segway Tours LLC is committed to protecting the privacy and security of visitors to our website. Outlined below is our online privacy policy for information collected through our website and email lists.

Resale or disclosure of information to third parties:
We do not share or otherwise disclose any personal information, including your name, address or email addresses with other organizations. Only ACST''s staff and our authorized agents have access to personally identifiable information provided by visitors to our site.

We use industry-standard encryption technologies when transferring and receiving financial data from our site. In addition, we have appropriate security measures in place in our physical facilities to protect against the loss or misuse of information at our site that we have collected from you.

Parking Directions

Parking is available at the Millenium Garages via the East Monroe St. entrance, located at 5 S. Columbus Drive.

From the South, enter the garage on the right side of S. Columbus. Take the immediate left upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

From the North, enter the garage on the right side of S. Columbus. Take an imediate right upon entering the garage. Proceed through the gate, and follow the Orange Segway Tour signs. MAKE SURE TO PARK AS FAR NORTH AS POSSIBLE. Follow signs for the "Randolph Street Pedestrian Exit" to the elevators. Take the elevators to the ground level and then walk two blocks east on Randolph St. Do NOT stop at the McDonald's bike center, we are one block further east. Look for the ORANGE signs!

>>Google Maps
Walking Directions

Walking Directions: We are located 3 blocks east of Michigan Avenue on the south side of East Randolph Street in the lower level of the short building which is built into the hill on the North end of Grant Park. 337 East Randolph Street. Look for our orange Absolutely Chicago Segway Tours signs.

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Deals and Partner Packages

Chicago Art Institute

Purchase Discounted Admission Vouchers
Explore America’s greatest collections of Impressionist paintings at the second largest art museum in the country, including works by Monet, Renoir, Seurat and van Gogh. The acclaimed Modern Wing is the home to one of the world’s greatest collections of masters like Matisse, Picasso, Chagall, Pollock, and Richter.

Skydeck Chicago

Discounted tickets to the Skydeck!
The Skydeck is open daily offering spectacular views spanning up to four states, a one-stop Chicago experience full of interactive exhibits and…The Ledge, a glass balcony experience extending four feet outside the 103rd floor of Willis Tower!

Purchase discounted tickets to the Skydeck.Normal price for adults - $18, our price $16 at either of our locations. You must tour with us to purchase discounted tickets.


10% off Visitor Savings Pass
Historic Macy’s on Michigan Avenue is a must-see for any visitor to Chicago. Formerly Marshall Fields, stop by this famous landmark retailer for a little something to add to your suitcase!

We’ll make it even more worth your while with a Macy's Visitor Savings Pass,valid for 10% off most purchases ( limited exclusions apply) for three days. See store for details.Coupons are available at the conclusion of your tour!

Tommy Gun’s

$5 off per person
Give the password and be transported to Chicago 1929! Audience interactive roaring 20’s speakeasy featuring da gangsters, da flappers and you! Great food & “hooch” served by da mugs and da molls, along with singing, dancing and lots of dangerous fun! $5 off per person . . . just show da mug or moll your ticket stub from Absolutely Chicago Segway Tours!

Broadway in Chicago

Broadway In Chicago lights up the Chicago Theater District entertaining well over 1.7 million people annually in five of the finest theatres in Chicago including the Bank of America Theatre, Ford Center for the Performing Arts/Oriental Theatre, Cadillac Palace Theatre, the Auditorium Theatre of Roosevelt University, and the new Broadway Playhouse. Broadway In Chicago is best known for attracting pre-Broadway productions, as well as long-run engagements. Your visit to Chicago wouldn’t be complete with a visit to one of our fabulous Theaters!

Hampton Majestic

The Hampton Majestic Package
This package includes: two tickets to Absolutely Chicago Segway Tours, complimentary valet parking, as well as complimentary internet and breakfast. Guest will also receive a welcome bag which includes water, snacks, maps.

About the Hampton Majestic
The Hampton Majestic Hotel is located in Chicago’s theatre and financial districts, at the center of the city. A rich and storied past surrounds the Hampton Majestic, located on Monroe Street, one of the most prestigious areas of the city. The hotel is located above the historic Bank of America theatre, in the Majestic Office Building. While the Hampton Majestic’s original 1906-style architecture still embodies elements of it’s rich history, its amenities are tailored for the 21st century traveler.

Additional tickets will be purchased over the counter from the front desk.

Fairfield Inn

The Fairfield Inn and Suites Package
Our package includes: two tickets for Absolutely Chicago Segway Tours, deluxe continental breakfast, and complimentary hotel valet parking.

About the Fairlfield
A Contemporary Downtown Chicago Hotel Just one block from Michigan Avenue, Chicago’s Famous Magnificent Mile Welcome to our Flagship Fairfield downtown Chicago hotel…Like an old friend, but different. Our newly redesigned, unique contemporary hotel features 15 stories set in the heart of the Magnificent Mile, with 185 guest rooms and suites. Friendly, fun, yet down to business. We provide a comfortable, affordable oasis in Chicago’s Downtown.

Our Friends and Partners

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We're always looking for new partners and friends around Chicago. Contact Timmie at 312-552-5100 for more information.

Maps and Directions

Google map of Directions to Absolutely Chicago Segway© Tours
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